Lead and coach a team of Startup CSMs to foster growth through 1:1s, skill-building, and thoughtful feedback.
Scale programmatic success models across the customer journey while maintaining empathy and precision.
Collaborate cross-functionally to evolve how Ashby supports its startup customers and represent CS perspective in planning.
Ashby builds best-in-class recruiting software for startups and enterprises, focusing on product quality and customer impact. The company values small, talented teams and has a Startup Customer Success team of fourteen spanning the US and EMEA.
Lead the customer support org: hire, coach, and develop managers, frontline ICs, and support engineers while setting the technical bar.
Define and execute AI-first support strategy: design how AI tooling deflects, triages, and assists, with measurable quality improvement each quarter.
Own operations end-to-end: manage metrics, bug triage, staffing, knowledge layer, and act as senior escalation point for complex issues.
Triple Whale is an AI operating system for modern ecommerce that helps businesses see what's working, what's not, and what to do next, then takes action automatically. With over 60,000 brands like Pressed Juicery and True Classic using their platform, the company is driven by a customer-obsessed, fast-moving, and curious culture.
Lead, coach, and develop a team of client specialists to drive performance and client satisfaction.
Champion excellent client experience and build loyalty through strategic resolutions.
Analyze data and present performance updates to leadership.
The company specializes in debt settlement services. The culture emphasizes professionalism, empowerment, and continuous improvement, with a team of client specialists.
Manage a portfolio of complex customer situations and lead a team of support staff across multiple SaaS products.
Serve as the senior escalation point for executive-level issues, drafting communications and coordinating cross-functional resolution.
Drive operational improvements through process design, knowledge management, and performance coaching.
Cordance accelerates growth of B2B SaaS companies through acquisition and tactical guidance. It is an experienced operator with a passion for software, partnering with founders to scale businesses.
Owns development and performance of an E&S General Liability claims team, ensuring quality and timely resolution of commercial liability claims.
Oversees all aspects of claims handling including investigation, litigation management, negotiation, and settlement.
Manages personnel administration, including employee evaluations, and ensures adherence to corporate standards.
AmTrust Financial Services is a fast-growing commercial insurance company. They manage a team of claims professionals handling Excess and Surplus Lines General Liability claims.
Lead and develop the EMR Success team, managing EMR Integration Specialists and driving customer success across the full integration lifecycle.
Serve as the technical point for triage and escalation, partnering with internal teams to unblock dependencies and improve integration experience.
Build scalable processes, metrics, and cross-functional partnerships to optimize EMR implementation and support workflows.
BillionToOne is a molecular diagnostics company that develops transformative diagnostic tests for prenatal and cancer care using its QCT molecular counting technology. The company is publicly traded on Nasdaq with over 700 employees and a culture of transparency, innovation, and compassion.
Supervise a team of 10-15 Trust & Safety agents, providing daily direction, support, and accountability.
Review escalated fraud and AML cases, making sound final call decisions ahead of escalation to internal T&S Manager.
Own team-level QA, including regular case audits, calibration sessions, and structured feedback loops for individual agents.
Blockchain.com is a cryptocurrency financial services company. They are seeking a team lead for their Manila-based team, operating with a small, specialist team in a fast-paced environment focused on fraud and AML.